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General Terms and Conditions and Legal Information

The contract between SherLockd - The Escape Game and the visitor is concluded when the game is handed over to the visitor. By declaring their intention to purchase a game from Sherlockd - The Escape Game, the visitor accepts these General Terms and Conditions ("GTC"). This also applies in the event that the visitor books the participation tickets by telephone, via the Internet or other communication technologies.

When the game is transferred to a third party, the contractual relationship is transferred to the purchaser subject to these GTC.

By entering the SherLockd playrooms without these GTC becoming effective by way of concluding a contract, these GTC are deemed to be the terms and conditions of entry and use (in short: house rules).

  1. The SherLockd can only be used at your own risk and responsibility.
  2. SherLockd can be used by teams consisting of at least 3 to a maximum of 6 people.
  3. The prices for participation are listed online in the "Prices" section. The prices are quoted in euros and include VAT. The prices valid on the day of booking apply. The amount is paid by credit card, instant bank transfer or in cash on site at the booked date. If the booking is canceled or postponed less than 48 hours before the booked date, the full amount must be paid, even if no service has been used.
  4. If the number of participants changes, participants do not need to be notified as long as the maximum number of participants is not exceeded. If there are fewer participants, the price per person will increase in accordance with our price list. If there are more participants, the total price increases according to our price list.
  5. Access to SherLockd - The Escape Game may be denied to participants (group or individual group members) without giving any further reasons if they are under the influence of alcohol and/or drugs or behave in any other unacceptable manner. In this case, there is no entitlement to a refund.
  6. If SherLockd - The Escape Game has the justified impression that the participants are using violence and deliberately destroying the facility, the game can be aborted. In this case, there is no entitlement to a refund.
  7. Persons under the age of 14 may only enter the SherLockd facility if accompanied by an adult! The accompanying adult is responsible for supervising the children and in particular for ensuring their safety and protecting them from harm. Children under the age of 12 are not recommended to use the facility.
  8. Visitors are obliged to ensure their own safety.
  9. Insurance is the responsibility of the participants or their legal representatives as long as they are minors.SherLockd - The Escape Game. assumes no liability for direct or indirect damage caused by participants to equipment and objects within the premises, as well as injuries of any kind, deaths, losses (e.g. also a pleasure not felt) or the like.
  10. In the event of damage or non-compliance with the house rules - both intentionally and through simple non-compliance with the rules of conduct - the visitor is obliged to pay full compensation for the respective damage and will be excluded from the premises with immediate effect. In addition, SherLockd - The Escape Game reserves the right to take legal action in such cases.
  11. Smoking and the use of naked flames is prohibited throughout the building
  12. General ban on alcohol for all visitors.
  13. Visitors are not permitted to take alcoholic beverages with them.
  14. It is forbidden to carry weapons of any kind and objects that could be used as weapons
  15. The use of the SherLockd system under the influence of alcohol or other drugs is prohibited.
  16. Neither cell phones nor other aids such as flashlights, laser lights, cameras, keys, etc. are permitted in the entire area.
  17. Persons who suffer from a serious illness (e.g. heart disease, epilepsy), who are afraid of the dark or of confined spaces, as well as persons who fear that their condition could deteriorate in the facility, are requested not to use the facility.
  18. The facility is located in a basement and can only be reached via stairs - please inform us in advance of any physical limitations. We will also try to find a solution in this case.
  19. Liability for damage suffered in the play areas is excluded.
  20. Complaints must always be made to the management before leaving the store. A later claim is excluded.
  21. Cancellation free of charge is possible up to 48 hours before the booked date.
  22. No liability is accepted for loss, theft etc. of items brought in.
  23. Only one voucher can be used per team and participation. The vouchers cannot be combined.
  24. Vouchers cannot be used when booking participation via a third-party provider.
  25. It is not possible to redeem the vouchers in cash.
  26. You can cancel the purchase of a voucher within fourteen days. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the voucher. In order to exercise your right of withdrawal, please inform us that you wish to withdraw from the contract. Either by e-mail to info@sherlockd.at or by sending a letter by post to Goldschlagstrasse 127/32-34, 1140 Vienna.
  27. The right of withdrawal also expires from the moment the voucher is redeemed.
  28. It may happen that SherLockd - The Escape Game has to cancel a booking or game or cancel a booking. In this case, the participant will be informed immediately and an equivalent offer will be made. If participants are unable to accept this offer, they are entitled to a refund of the price paid. Claims for further compensation for expenses or losses are excluded. Bookings that cannot take place due to unavoidable events in the course of force majeure, such as natural disasters, accidents, fire, war, terrorism, etc., are not entitled to compensation.
  29. Image or tape recordings are not permitted under any circumstances (even for private purposes). Image or tape recordings without the express written consent of SherLockd are punishable by law.

 

Disclaimer

  1. Liability for the content of this website

The contents of this website have been created with the greatest possible care. However, we assume no liability for the accuracy, completeness and topicality of the content. As a service provider, we are responsible for our own content on these pages in accordance with general legislation. However, we are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information in accordance with general legislation remain unaffected by this. However, liability in this respect is only possible from the time of knowledge of a specific infringement. As soon as we become aware of such infringements, we will remove this content immediately.

  1. Liability for links to third-party websites

Our website contains links to external websites. We have no influence on the content of these external websites. Therefore, we cannot accept any liability for this external content. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking. However, permanent monitoring of the content of the linked pages is not reasonable without concrete evidence of an infringement. If we become aware of any legal infringements, we will remove such links immediately.

  1. Copyright

The operators of this website always endeavor to respect the copyrights of others or to use their own or license-free works. The content and works on this website created by the site operators are subject to copyright. Third-party contributions are identified as such. Reproduction, editing, distribution and any kind of utilization outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use.

 

Privacy policy

Scope of application

This privacy policy is intended to inform users of this website about the type, scope and purpose of the collection and use of personal data by the website operator [info@sherlockd.at] in accordance with the Federal Data Protection Act and the Telemedia Act.

The website operator takes your data protection very seriously and treats your personal data confidentially and in accordance with the statutory provisions.

Please bear in mind that data transmission on the Internet can always be subject to security vulnerabilities. Complete protection against access by third parties is not possible.

General note and mandatory information

Designation of the responsible body

The controller responsible for data processing on this website is:

SherLockd - The Escape Game
Balázs Pálfi
Goldschlagstrasse 127/32-34
1140 Vienna

The controller decides alone or jointly with others on the purposes and means of processing personal data (e.g. names, contact details, etc.).

Revocation of your consent to data processing

Some data processing operations are only possible with your express consent. You can withdraw your consent at any time. An informal notification by e-mail is sufficient for the revocation. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to lodge a complaint with the competent supervisory authority

As a data subject, you have the right to lodge a complaint with the competent supervisory authority in the event of a breach of data protection law.

Austrian Data Protection Authority
Hohenstaufengasse 3
1010 Vienna

Phone: +43 1 531 15-202525
Fax: +43 1 531 15-202690

E-Mail:dsb@dsb.gv.at

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to third parties. The data will be provided in a machine-readable format. If you request the direct transfer of the data to another controller, this will only take place if it is technically feasible.

Right to information, correction, blocking, deletion

You have the right to free information about your stored personal data, the origin of the data, its recipients and the purpose of the data processing and, if necessary, a right to correction, blocking or deletion of this data at any time within the framework of the applicable legal provisions. You can contact us at any time using the contact options listed in the legal notice if you have any further questions on the subject of personal data.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content that you send to us as the site operator, our website uses SSL or TLS encryption. This means that data that you transmit via this website cannot be read by third parties. You can recognize an encrypted connection by the "https://" address line of your browser and the lock symbol in the browser line.

Data transmission upon conclusion of a contract for the purchase and shipment of goods

Personal data will only be transmitted to third parties if this is necessary in the context of contract processing. Third parties may be, for example, payment service providers or logistics companies. Any further transmission of data will not take place or will only take place if you have expressly consented to this.

The basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.

Registration on this website

You can register on our website to use certain functions. The data transmitted is used exclusively for the purpose of using the respective offer or service. Mandatory information requested during registration must be provided in full. Otherwise we will reject the registration.

In the event of important changes, for example for technical reasons, we will inform you by e-mail. The e-mail will be sent to the address provided during registration.

The processing of the data entered during registration is based on your consent (Art. 6 para. 1 lit. a GDPR). You can withdraw your consent at any time. An informal notification by e-mail is sufficient for the revocation. The legality of the data processing that has already taken place remains unaffected by the revocation.

We store the data collected during registration for the period that you are registered on our website. Your data will be deleted if you cancel your registration. Statutory retention periods remain unaffected.

Contact form

Data transmitted via the contact form, including your contact details, will be stored in order to process your request or to be available for follow-up questions. This data will not be passed on without your consent.

The data entered in the contact form is processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can withdraw your consent at any time. An informal notification by e-mail is sufficient for revocation. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

Data transmitted via the contact form will remain with us until you ask us to delete it, revoke your consent to storage or there is no longer any need to store the data. Mandatory statutory provisions - in particular retention periods - remain unaffected.

YouTube

Our website uses plugins from YouTube to integrate and display video content. The provider of the video portal is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.

When you access a page with an integrated YouTube plugin, a connection to the YouTube servers is established. This tells YouTube which of our pages you have visited.

YouTube can assign your surfing behavior directly to your personal profile if you are logged into your YouTube account. You can prevent this by logging out beforehand.

The use of YouTube is in the interest of an appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

Details on the handling of user data can be found in YouTube's privacy policy at: https://www.google.de/intl/de/policies/privacy.

Google Analytics

Our website uses functions of the web analysis service Google Analytics. The provider of the web analysis service is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses "cookies." These are small text files that your web browser stores on your end device and enable website usage to be analyzed. Information generated by cookies about your use of our website is transmitted to a Google server and stored there. The server location is usually the USA.

Google Analytics cookies are set on the basis of Art. 6 para. 1 lit. f GDPR. As the operator of this website, we have a legitimate interest in analyzing user behavior in order to optimize our website and, if necessary, advertising.

IP anonymization

We use Google Analytics in conjunction with the IP anonymization function. It ensures that Google truncates your IP address within member states of the European Union or in other signatory states to the Agreement on the European Economic Area before transmitting it to the USA. There may be exceptional cases in which Google transmits the full IP address to a server in the USA and truncates it there. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity and providing us with other services relating to website activity and internet usage. The IP address transmitted by Google Analytics will not be merged with other Google data.

Browser plugin

The setting of cookies by your web browser can be prevented. However, this may restrict some functions of our website. You can also prevent the collection of data relating to your use of the website, including your IP address and subsequent processing by Google. You can do this by downloading and installing the browser plugin available via the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Objection to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to our website: Deactivate Google Analytics.

Details on how Google Analytics handles user data can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Order processing

We have concluded an order processing contract with Google in order to fully comply with the statutory data protection requirements.

Demographic characteristics in Google Analytics

Our website uses the "demographic characteristics" function of Google Analytics. It can be used to create reports that contain statements about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google and visitor data from third-party providers. It is not possible to assign the data to a specific person. You can deactivate this function at any time. This is possible via the ad settings in your Google account or by generally prohibiting the collection of your data by Google Analytics, as explained in the section "Objection to data collection".

Instant bank transfer

Our website enables payment via "Sofortüberweisung." The provider of this payment service is Sofort GmbH, Theresienhöhe 12, 80339 Munich.

With the help of the "Sofortüberweisung" procedure, we receive a payment confirmation from Sofort GmbH in real time and can immediately begin to fulfill our obligations.

When paying by "Sofortüberweisung", your PIN and TAN are transmitted to Sofort GmbH. The payment provider then logs into your online banking account, automatically checks your account balance and carries out the transfer. This is followed by an immediate transaction confirmation. Your turnover, the credit limit of your overdraft facility and the existence of other accounts and their balances are also automatically checked after logging in.

In addition to PIN and TAN, the transmission to Sofort GmbH also includes payment data and personal data. The personal data includes your first and last name, address, telephone number(s), email address, IP address and any other data required for payment processing. This data transfer is necessary in order to establish your identity beyond doubt and to prevent attempts at fraud.

The transmission of your data to Sofort GmbH is based on Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing for the performance of a contract). You can withdraw your consent at any time. Data processing operations carried out in the past remain effective in the event of a revocation.

You can find details on payment with Sofortüberweisung at: https://www.sofort.de/datenschutz.html and https://www.klarna.com/sofort/.

Google AdSense

Our website uses Google AdSense. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google AdSense is used to integrate advertisements and sets cookies. Cookies are small text files that your web browser stores on your end device in order to analyze the use of the website. Google AdSense also uses web beacons. Web beacons are invisible graphics that make it possible to analyze visitor traffic on our website.

Information generated by cookies and web beacons is transferred to Google servers and stored there. The server location is the USA. Google may pass this information on to contractual partners. However, Google will not merge your IP address with other data stored by you.

AdSense cookies are stored on the basis of Art. 6 para. 1 lit. f GDPR. As the website operator, we have a legitimate interest in analyzing user behavior in order to optimize our website and our advertising.

With a modern web browser, you can monitor, restrict and prevent the setting of cookies. Deactivating cookies may result in limited functionality of our website. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Google AdWords and Google Conversion Tracking

Our website uses Google AdWords. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States.

AdWords is an online advertising program. As part of the online advertising program, we work with conversion tracking. After clicking on an ad placed by Google, a cookie is set for conversion tracking. Cookies are small text files that your web browser stores on your end device. Google AdWords cookies lose their validity after 30 days and are not used to personally identify users. The cookie allows Google and us to recognize that you have clicked on an ad and have been redirected to our website.

Each Google AdWords customer receives a different cookie. The cookies cannot be tracked via the websites of AdWords customers. Conversion cookies are used to generate conversion statistics for AdWords customers who use conversion tracking. AdWords customers find out how many users clicked on their ad and were redirected to pages with a conversion tracking tag. However, AdWords customers do not receive any information that allows users to be personally identified. If you do not wish to participate in tracking, you can object to its use. In this case, the conversion cookie must be deactivated in the user settings of the browser. This will also prevent your data from being included in the conversion tracking statistics.

"Conversion cookies" are stored on the basis of Art. 6 para. 1 lit. f GDPR. As the website operator, we have a legitimate interest in analyzing user behavior in order to optimize our website and our advertising.

Details on Google AdWords and Google Conversion Tracking can be found in Google's privacy policy: https://www.google.de/policies/privacy/.

With a modern web browser, you can monitor, restrict or prevent the setting of cookies. Deactivating cookies may result in limited functionality of our website.

Your rights

In principle, you have the rights to information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection rights have been violated in any other way, you can lodge a complaint with the supervisory authority. In Austria, this is the data protection authority.

You can reach us using the following contact details:

SherLockd - The Escape Game
Balázs Pálfi
Goldschlagstrasse 127/32-34
1140 Vienna

info@sherlockd.at

+43 660 6936000

 

 

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